05/01/13

A Lesson in the Power of our Brand

True story: I recently wanted to return an order from Zappos and found myself using their web-based online chat to sort out some details. Upon verifying my shipping address (which is ℅ Mozilla) the Zappos employee mentioned to me that she loves Mozilla, that she's using Firefox essentially forever and that we just rule!

Zappos Chat Screenshot

I thought it was a wonderful example of how Mozilla, through our technology and who we are, what we stand for and how we show up for your users, are truly unique in the world of technology.

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